General Shipping Information

 

  • Orders are processed within 3-4 business days and shipped Monday through Wednesday. Orders usually arrive within 4-7 business days to most US locations. We ship USPS priority mail.

SEVERE WEATHER DELAYS

  • Cape May Sweet House is not responsible for delivery delays, damages or non-delivery caused by adverse or unpredictable weather conditions, nor natural disasters.

WARM WEATHER SHIPPING

  • We pack our candy with insulation and ice packs during warm weather but there are still things to take into consideration..
  • If you are shipping to a residence, keep in mind when placing your order, USPS does not require a signature and will leave the package at the door.  Once you receive your emailed tracking details and estimated delivery date, make sure someone will be home to receive it or leave a note with additional instructions to hold onto the package, so that the package is not left outside in direct sunlight.
  • If you have received melted product, please take a picture right away and contact us within 24 hours of receiving it. Please email shopsweethouse@gmail.com ,  in order to have a replacement sent or be refunded.
  • .If you need your order by a certain date, we recommend you contact us by email before placing your order so we can advise on the best delivery option.

 

IF SOMETHING IS SOLD OUT...

  • We keep a limited inventory of what you see on the site so occasionally items do sell out, and we may not have certain items available for your order.
  • If this happens,  we will contact you by phone and / or email you immediately, to advise you on when the product will become available again, or if we have a recommended substitute product. If we don’t receive a response from you within 5 business days and the product remains unavailable, all remaining available items in your order will be shipped.


Please note that Cape May Sweethouse is not responsible for:

  • Gift products and / or items delivered to incorrect addresses, due to the sender providing incorrect addresses.
  • Product quality problems and / or damages caused by improper handling by the recipient.